Lisa Ray

Seat 18C • ECONOMY Class • Route: JFK → HND

💠 Crystal Member

Scenario Persona

👤 Hotel Multi-Search & Rejection Escalation

Behavioral Context & Test Objective

Passenger dislikes the initial hotel, requests multiple searches, and upon consecutive rejections is smoothly escalated to Ground Ops supervisor.

Pre-Computed Recovery Entitlements

● Policy Evaluated

Episode 6 Meal Card

$50.0 USD

MCC 5812/5814 Locked • Apple/Google Wallet

Hotel Voucher

Villa Fontaine Grand Haneda

Shuttle & Breakfast included

Provisional Flight Hold

JL004 (10:30 AM)

15-Min Guaranteed Hold

Clicking sends message into the phone simulator

These prompts are designed to trigger specific agent behaviors, policy evaluations, and custom widgets:

🧩 Custom Widget Trigger Reference 4 Custom Widgets Active

💳 Digital Care Card

Virtual Mastercard with MCC 5812/5814 restriction and 1-tap Apple / Google Wallet push provisioning.

✈️ Flight Rebooking Card

Boarding pass layout with live 15-minute countdown hold timer and seat confirmation action.

🏨 Hotel Accommodation Card

Star rating, room type, terminal distance, and shuttle voucher redemption button.

📞 Human Ground Ops Handoff

Priority case routing, incident reference code, and clickable <a href="tel:..."> button.